| 1. |
Ensure that your system meets the ActiveX Control system requirements:
-Windows 2000 SP4 or Windows XP/Windows ME/Windows 98
-Internet Explorer 6.0
-DirectX 9.0c |
| 2. |
Ensure that your system has installed the latest Critical Updates from
Windows Update. |
| 3. |
Ensure that your Internet Explorer Security settings have been set to Low
(temporarily) or at least enable ActiveX control settings. |
| 4. |
If your system is using Symantec Internet Security Professional, ensure
that it is disabled. |
| 5. |
Temporarily disable any Anti-Virus software that may be installed. |